This solidarity initiative originated from within the local ICT sector itself: AEI CIBERSEGURIDAD (National Cybersecurity Cluster) and AETICAL (ICTs Regional Association), and ICE (Institute for Business Competitiveness of Castilla y León , a public entity devoted to promote Business Competitiveness in the region) came together within the framework of the Cybersecurity Digital Innovation Hub (https://www.cybersecuritydih.es/) to provide it. It will cover current needs derived from the COVID19 state of emergency, to support SMEs, micro-SMEs and the self-employed in Castilla y León who are implementing telematic services, teleworking and cyber-security solutions as a response to the health crises.
The service includes customized and/or personal attention by telephone and/or telematics, for those professionals who face technological challenges in this time of need, as well as more specialist support for departments and qualified professionals, helping them with problem-solving skills. To fulfil its aims the service will be provided in collaboration with the region’s ICT and technology agents through two channels:
The service platform will be part of The Cybersecurity Innovation Hub portal https://www.cybersecuritydih.es/ , which is a one-stop-shop to help companies develop more competitive business and production processes, products or services using digital technologies. The portal’s specialization focus includes secure teleworking and cybersecurity. Access will be through a pop-up window: COVID-19 Health Crisis (Crisis Sanitaria COVID-19).
1.- Guidance and Support Service: Tailored advice to clients from across the ICT sector, ICE, INCIBE and technological agents (e-mail or telephone).
2.- Information and Resources. Available assets on teleworking, cybersecurity and financing, focused on the special needs of small and medium enterprises (AEI, ICE, INCIBE, AETICAL and new technological partners).
The immediate priority is to be able to offer support to companies in time of need, but with the launch of this first action, we aim to establish a path for future work that will allow the generation of co-development projects, expansion of R&D capacities, and more innovation actions and improvement of the secure digital transformation across the region.