EURADA is currently involved in the secretariat of the European Cluster Collaboration Platform (ECCP). One of the activities is to manage the ClusterXchange Support Office. ClusterXchange is a scheme to support short-term exchanges among cluster managers and their members, to better connect Europe's industrial ecosystems.
The main purpose of this role is to provide full day-to-day support to European Cluster Partnerships for the successful implementation of an exchange via written, phone, face-to-face and any other suitable means of communication. You will answer queries (mainly by e-mail) about the eligibility and problems with the IT tool to codify the exchanges. Answers must be provided in less than 24 hours and a continuous updated recording of the questions and answers must be provided.
Your role
The Junior Project Officers will have the responsibility of monitoring a support office mailbox for an online tool and answer queries (through e-mail and phone) on a daily basis. They will encode, monitor, and report the questions received and answers provided. Information from these records will then be used to update manuals and guides related to the tool. In addition, they will coordinate with the project team in order to organize trainings and webinars aimed at equipping users of the platform with the skills and knowledge to better maximize the tool.
Key responsibilities:
- Provide support for any arising issue in a timely manner (replies sent and actions started – when relevant - within 24 hours following the request);
- Compile and update the guides, manuals, and FAQs documents to be published on the website;
- Develop and organise webinar sessions with different programme related topics;
- Provide assistance and training on the use of the IT Tool;
- Consistent delivery of actions and update of the tasks with the European Commission;
- Conduct satisfaction surveys among participants of the scheme.
You have
- A university degree, ideally in the field of communication, engineering or management and/or postgraduate studies on regional economic development;
- A high level of literacy with excellent written and oral communication skills in English as well as analytical skills;
- Knowledge of clusters, development agencies or regional innovation strategies;
- Previous demonstrable experience working on tenders for the European Commission or European projects (COSME, H2020) is a plus;
- Experience of communicating complex information to diverse audiences;
- Confidence and skills in developing content for presentations to external stakeholders.
Personal attributes:
- Work with a high level of accuracy and attention to detail to provide meaningful content to answer queries;
- Positive attitude and willing to review details;
- Self-motivated worker able to work independently;
- A service-oriented profile, able to provide meaningful support and guidance;
- Strong interpersonal and communication skills with the ability to work effectively with individuals across a range of profiles;
- Willing to travel abroad for events and available to work outside normal office hours when involved in business trips;
- Ability to evaluate and identify priorities and act accordingly;
- Meet deadlines in a timely manner.
Why join us
You will learn the day-to-day operations of a contract with the European Commission. In EURADA we have an informal culture, international working environment and excellent professional development opportunities.
What else you need to know
- Contract duration: 1 year
- Salary: € 1.500 NET + meal voucher
- Start date: as soon as possible
- International applicants: we recruit internationally, our team is composed of 6 different nationalities
- Diversity and inclusion: in EURADA, we strongly believe that inclusive and diverse teams benefit from higher levels of innovation and creative thought. We encourage applications from women, LGBTQ+ and individuals from all nationalities;
- Job location: Brussels. Smart working from home is currently highly encouraged. One day per week meeting with your supervisor in the office. No possibility to work from abroad.
How to apply:
To apply, please submit a cover letter and a CV to ClusterXchange(at)eurada.org before Wednesday 13th April.
